Welcome to IT Outcomes
IT SUPPORT & SERVICES CONSULTANCY

0330 332 6262  |  solutions@itoutcomes.com

Each company is unique. The One-size-fits-all approach will never help your business reach its full potential. We deliver customised IT consultancy solutions to organisations in Kent focused on the outcome, tailored to you for your industry, with your priorities and your challenges. Our IT helpdesk Kent services range covers Kent and London.

All works are checked by secondary senior technical and qualified IT business staff members to ensure all solutions are not only technically excellent but fit for purpose to achieve your Outcomes. To speak to an IT expert, simply use the contact form situated at the bottom of this page to begin working with an IT company who’ll provide cost effective solutions for your business today.

IT Outcomes provides a fully-fledged range of IT help services in Kent and surrounding areas including consultancy solutions from management to software which is tailored to individual client needs and requirements. Our team of highly trained and experienced experts can advise, support and troubleshoot your IT queries. IT Outcomes is a business who provides a broad array of Kent IT Consultancy services and solutions to organisations throughout the South East. We work with small and medium sized organisations, allowing businesses to get the most out of cloud computing, negating the need for disaster recovery and ensuring network security is running at upmost maximum 24/7. Our support in Kent has meant that we are known to provide bespoke and tailored solutions to businesses.

680+

Problems Resolved

that are successfully resolved each month.

98%

Tickets Resolved

per month are closed within 1 hour.

97%

Client retention

over the last 5 years of operating.

£1.50

Device Management

low cost, proactive monitoring & management.

Email & Collaboration Services

Communicate with your teams effectively using the latest in email and collaboration software.  Shared group lists, distribution schemes and streamlined emailing software will all assist in making your business more efficient. Our email collaboration tools and suite is purposely utilised by all types of businesses due to it’s versatile approach to streamlining mail.

  • Save Time

    The average corporate user spends 1/4 of the workday answering and sending email. Email collaboration software can help reduce this.

  • Less Confusion

    Email collaboration software will reduce confusion as too often information gets lost in email because of forwarding, CC’s and BCC’s.

Cloud IT Services

Every day, companies are discovering how they can reduce costs and improve their IT through the strategic use of cloud based services and environments.  IT Outcomes has an in-depth knowledge of the latest in cloud services and can offer advice and assistance or even a fully managed cloud adoption service. With technology becoming a focal point for many organisations online, it’s imperative that your business stays up to date and mitigates any chance of an IT disaster.

  • Very Cost Effective

    As cloud IT computing removes the requirement to purchase equipment and build out whilst operating a data centre, cost is greatly reduced.

  • Always-on Availability

    Our Cloud IT services are extremely reliabl, maintaining a 99.99% uptime record for our clients with the connection continuously operating.

IT Consultancy & Fees

Offering  expert advice and guidance for businesses looking to make changes to their IT systems.  IT Outcomes can provide solutions for all aspects via our IT Consultancy service, from designing new systems, continuity analysis and security consultancy through to providing ongoing advice and help further down the line.

  • Reduce Downtime

    Even a few minutes of server and system downtime can carry enormous consequences and business costs. Maximizing uptime is very important.

  • Access Highly Specialised Talent

    The complicated surrounding nature and legal accounting of information technology is rapidly changing and is best left to experts such as us.

IT Installations & Migration

Making changes to your IT systems doesn’t need to be a major headache – allow IT Outcomes to organise and implement everything for you, from the infrastructure to checking everything works at the end of the project.

  • Reduce Data Center Footprint

    New IT equipment, parts and correctly installed and consolidated server migration and installation can reduce footprint via virtualisation technologies.

  • Available 24/7

    Our team can install, configure and carry out important IT installation and migration services throughout the week, 24 hours a day, 7 days a week.

Network & Security

IT Outcomes can help you to increase and maintain your security levels across your network – from identifying and suggesting minor alterations through to fully managed, outsourced network security services.

  • Risk Mitigation

    Minimise risk of a spyware infection, malware infection, hackers, DDOS and much more to protect sensitive information and corporate data.

  • Lower Costs

    Using IT Outcomes managed security service is more cost-effective than on-site IT consultants on an hourly basis, or employing full-time staff.

IT Support Kent

Information Technology is an industry which is growing at a rapid rate. Unfortuantely many small businesses are becoming left behind with new technologies which could significantly reduce cost and administration time to their business. For example, we tend to find a number of organisations who aren’t yet fully connected to the cloud, allowing the ability to sync files effortlessly from phones, to laptops to desktop PC’s wherever you are in the world.

Free IT Consultation

We know the pressures that come to organisations who come down with a catastrophic IT failure. Instead of waiting for that day to occur, get in touch with a member of the team, who’ll be able to discuss, review and provide a cost effective on-going, monthly and bespoke IT Support Kent plan suited for your individual requirements and needs. Head on over to our Free IT Consultation page to book a consultation today!

About Us
& Our Approach

Our Vision

Our Vision is “to assist you to focus on the Outcome you want from IT.”

We want to ensure your systems support your goals, your growth and your users; not just focus on the technology itself. This is why we aim to make you the heart of our solution and make the Outcome work for you.

Let us get to know your Business!

Our Approach

The mindset of a ‘one size fits all’ approach is now outdated.

We focus specifically on delivering tailored, scalable and bespoke IT expert services to our clients spanning throughout Kent. Our rentention rate is over 90% for clients that have been with us for 5+ years.

Let’s discuss your next move with your IT system today.

Why Use IT Outcomes

“because attaining measurable and tangible benefits the Outcomes delivered to your business or organisation is how we measure our success.”
We pride ourselves on the quality of the end result we deliver to you. That is why all our engineers are not only highly qualified but continually recertified.

COMMON FAQ’S

Do you need IT Support?

This is a question we are asked by mainly small businesses and it really depends on the setup and makeup of your organisation. If you already have an internal IT support technician or analyst monitoring your server and network environments, then you may not need to hire an external agency. However, typically you’ll find that by outsourcing to an agency such as ourselves, you’ll save money in comparison to hiring due to the advancements in technology, allowing us to provide remote help over the phone / screen share session.

For example, if you’re a small business of 5-10 employees, you may be wanting to consider using an IT agency to help manage and maintain a healthy infrastructure. You can ask yourself questions such as;

Are all confidential files safe and out of reach from employee’s who shouldn’t see them?

Are all machines updated to the latest software to reduce the risk of brute and unsolicited entry?

You may not believe the inherent risk to businesses if they delay important and crucial updates from Microsoft. Microsoft amongst many other software systems, are having to continuously battle against viruses penetrating files throughout an operating system and allowing your PC’s not to update to the latest version, inherently means  you’ll be allowing additional time for hackers the ability to gain entry to your files.

What is cloud technology (computing)?

Cloud computing may sound daunting at first, given that traditionally you may be transporting files from a USB or perhaps email between machines. Simply, the term ‘cloud computing’ means the storying and accessing of programs, data and files over the internet, instead of hardware, such as a hard drive. Really, the term ‘cloud’ is simply another word for the Internet and many business owners believe that these two terms and different.

However, many still confuse the terminologies. Cloud computing is categorically not about your own hard drive. When myou store data on a piece of hardware such as an SSD or run a program, this process is called local storage and computing, not cloud computing.

Take a look at the below diagram;

This illustrates the sheer amount of devices that are currently connected to the cloud in one form or another. It includes a broad range of libaries of cloud computing types to allow you to depict the types of information you already share, perhaps unknowingly with the internet.

Do businesses in Kent need IT Support?

We service predominantly Kent and further a field areas and work with a broad range of businesses from sole traders, to large, international corporations. There is no suprise that when a new client comes to us looking for additional support, we are able to offer a service that is flexible and tailored to their needs and requirements. For example, most small businesses are still operating perfectly well on SBS (Small Business Server), even though support for this hardware and software is now not available. Likewise, Windows Vista has been dropped from Microsoft’s on-going support plan.

Therefore the real question is, can your business afford or risk a potential attack or leak of your private documentation and private files? Well, that’s a question only you can answer. In today’s time, confidential business information mustn’t enter into the wrong hands, otherwise you’ll find yourself soon becoming uncompetitive and out of business very quickly.

This is just one example of many why businesses in Kent do require additional help and assistance with the maintaining of their IT. Whether that means looking into computer rescure, cloud computing, Microsoft Dynamics or Office 365 solutions, we can assist and help in all enquiries, even virtualisation technologies.

What is Virtualisation Technologies?

Virtualisation is the creation of a virtual, rather than an “actual” version of something.  This could be anything from an operating system, to a server; network resources or storage devices.  If you have ever explored dividing your hard drive into partitions, you might know a little about virtualisation!  A partition is the division of a hard disk drive to create what is in effect two separate drives.

Operating system virtualisation is where software is used to allow hardware to run several operating systems simultaneously.  The technology was introduced many years ago, allowing network administrators to avoid wasting expensive processing power.

Virtualisation works by effectively moving away the application, operating system or data storage from its underlying hardware or software.  There are six main areas where virtualisation is taking off:

  1. Network virtualisation: this is a method of combining the available resources in a network through splitting up the available bandwidth into different independent channels. These can be assigned or reassigned to specific servers or devices in real time.  This can help to disguise the complex nature of the network, through splitting it into separate parts – much as the partitioned hard drive allows you to manage your files!
  2. Storage virtualisation: this is where physical storage is pooled from multiple network storage devices into what seems to be a single device managed from a central console.
  3. Server virtualisation: this allows the masking of server resources, such as the number and identity of individual servers, processors and operating systems from users. This means the user does not need to understand or manage complicated details of server resources, at the same time as expanding and sharing of the resources.
  4. Data virtualisation: this takes the technical details of data and data management and puts it all into broader access so the users can simply use in accordance with business needs.
  5. Desktop virtualisation: this is where a workstation is virtualised instead of a server. This means the user can access their desktop remotely, using a form of client at the desk.  The workstation essentially runs in a data centre server, so access to it can be made more secure and portable.
  6. Application Virtualisation: this takes the application layer away from the operating system. This could allow a windows app to run on Linux and vice versa, meaning the application can run independently from the operating system.

Although these technologies provide some great benefits for the user, it is worth bearing in mind that the performance on these virtualised systems are never as good as the performance you would see on the true hardware.  It does allow for greater flexibility, control or isolation, but at a slight performance cost.

Is Office 365 worth migrating to?

Office 365 is a subscription plan which includes access to Office applications as well as a whole host of other productivity services which use the internet (or cloud services) to run.  The applications installed include:

  • Word
  • Excel
  • PowerPoint
  • OneNote
  • Outlook
  • Publisher
  • Access

These are popular applications which many businesses rely on day to day, but is Office 365 worth switching over to?  Here are some of the benefits of this system.

First and foremost, you are gaining access to a cloud based system.  This allows secure access to your businesses data any time, any place on any device.  This is a great benefit to those businesses who require their staff to work remotely, on other sites or abroad, meaning they can still easily access all their office essentials as well as emails and calendars with no problem.

If offers a complete platform.  For many businesses, office 365 offers the complete package of applications their staff need to work effectively.  Whether that is through collaborative apps such as the email, social network, instant messaging or online meeting capabilities or through cloud based file sharing, teams can work together easily on shared projects.  It is also possible to share content with external partners, which is highly valuable to many businesses.

Another great aspect of the Office 365 package is the familiarity of the whole program.  Switching to a totally new or unfamiliar intranet, with a different user interface can really confuse and disrupt organisations.  Office 365 integrates easily with existing systems, helping you to minimise the downtime and training required to use the applications.

There are lots of alternatives to the Office 365 package, but it is most definitely the most well-known!  Microsoft have invested hugely in ensuring that the Office 365 package is the default platform for future users.  Many other alternatives simply do not integrate as well with existing intranet services or Microsoft products such as Microsoft Office or Outlook.  If your business already heavily relies on Microsoft products, it is certainly worth sticking with Office 365 for your intranet.

How expensive are IT Consultants?

The world of IT consultancy required a broad range of knowledge as well as skills, from IT knowledge to business skills.  Working in partnership with their clients, the IT consultant advises on how to use IT to better meet their business objectives or get around problems.  They work to improve the efficiency of IT systems in organisations.  Many people wish to find out the cost of IT consultancy, but before we get on to that, it is useful to understand more about the role and responsibilities of IT consultants.

There are many responsibilities for IT consultants to take charge of, which may include

  • Meeting with clients to determine their requirements or needs
  • Define the scope of projects
  • Plan timescales and resources required
  • Understanding the client’s system specifications, their work practices and nature of their business
  • Travelling to client sites
  • Liaising with staff at all levels of their client’s organisation
  • Analysing IT requirements and giving advice
  • Developing solutions and implementing new systems
  • Purchasing new systems where needed

Depending on the location, size and type of client, most IT consultants work according to contract based work.  They can charge somewhere between £150-£500+ per day depending on the needs of the client.  Some IT consultants may charge hourly, and this can work out up to 40 hours per week, again depending on the needs and requirements of the client.

There are several factors which will affect the overall cost of the IT consultancy, such as the location of the client, the specialisation (or technology focus), the size of the client, the experience of the IT consultant (as a rule, the more experienced consultant will charge more!) as well as the size and length of the IT project.  The larger clients who have much more complex requirements than other smaller companies, will naturally need to spend a bit more on their IT consultant than others.  This is because the level of work required is much higher when the company is large, or has complex system needs.  If the client has high levels of data which need protecting, this is often also a cause for slightly higher fees, again because there is that risk involved that the IT consultant needs to be aware of.

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.