At IT Outcomes we pride ourselves on providing truly top-quality remote and onsite services in every one of our business areas. Whether within business, charity or education sectors, our engineers and technical teams are trained to the highest level and are constantly retraining to ensure they are ‘re-certified’ annually.
0330 332 6262
Why Work For Us?
Based in Kent, we are ideally placed for catering for the IT needs of businesses within the south-east of England. We are a vibrant team who are passionate about providing excellent services and the latest technologies which are not only the perfect fit for each business but which are actually fit for purpose!
1st/2nd Line Engineer
Salary: £16-20K Experience and certification dependant
Other details/requirements: Network / IT Support Engineer would need Helpdesk, Server, Desktop, Office 365 and Exchange experience required to join us as we build a new team of IT support engineers, based outside of Canterbury. You will be joining a small team looking to grow quickly that pride itself on training and development and to ensure that our clients' IT systems are operating to maximum potential. You will be part of a new team working in-house and onsite when required, providing general and focused I.T. services. To engage in problem investigation/resolutions and ensure their satisfactory conclusion quickly and effectively. Opportunity to train and develop further whilst gaining necessary experience. This offer is for a permanent position with 37.5 hours per week and 20 days of holiday entitlement with additional benefits. OOH work will be required at times with appropriate remediation. Full driving license required.
Service Desk Team Lead / Delivery Manager
Salary: £30,000 – £40,000
What you will be doing:
What we need from you:
About the role:
Due to continued success, IT Outcomes have an exciting opportunity for an experienced Service Desk Team Lead or Service Desk Manager to join our Service Delivery team. Founded in 2014 IT Outcomes has grown from strength-to-strength as a Managed Service Provider. We take pride in having an employee-centric environment and are strong believers in developing the skills, knowledge and resource of our small workforce.
As a Senior team member, you will be responsible for the delivery of exceptional levels of service and support to both our growing client base and internal systems. You will be reporting directly to senior management and will have line management responsibility for the service desk team. The Service Desk Manager will ensure the support model aligns with the ITIL framework, provide data and reporting of KPI’s whilst working with the team to create an effective resource model, ensuring SLA compliance whilst developing and supporting a customer focussed service support team. When the situation demands, you will also need to assist with the duties of a 3rd Line Service Desk Engineer, acting as an escalation point for 1st and 2nd Line Service Desk Engineers, therefore you will need to be more than technically competent.
In this role, you will need to deliver the key objectives of projects, responsible for the scheduling and assignment of a project through to transitioning it back into the managed services internal support desk. Continually be able to develop and communicate project plans along with their current status to a range of stakeholders.
Our ideal candidate will be an experienced Service Desk Team Lead or Manager with a Managed Service Provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential. You should not only have a business mindset and be capable of meeting the company goals set by the directors, but also be “naturally wired” towards mentorship.
This would be a great position for someone with a technical background wishing to develop and grow their managerial and business skillsets within a small but growing and ambitious MSP alongside a highly motivated team. Someone who is looking to make a real difference within a company which is open to new ideas and develop and grow, their own role, their team and ultimately department into something bigger and is looking to make an impact.
Although this will be a demanding FT role, we would consider for the right person a more flexible part time pro rata’d position with aligned targets and goals.
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Ask us if you have any questions or concerns
Our 24×7 Monitoring service allows you to always be ahead of any outages or upsets.
Ideal for smaller businesses, our Remote Support offers cost effective & unlimited remote support
Pay As You Go
Our flexible Pay-As-You-Go service is perfect for complementary IT support or IT support for business
Onsite Support provides unlimited support with an onsite engineer along with 24-7 monitoring
Why Choose Us?
IT Outcomes are very proud of the high skill set provided by our team.
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What our clients say...
"They Give Us Real Peace-Of-Mind About IT Security"
We called IT Outcomes when we had a security breach that our current IT company couldn’t handle. They were absolutely brilliant at getting us back up and running, great with communication and helping us through what was a very difficult situation.
We’ve stayed with them ever since because they are fantastic on so many levels. They answer their phones and respond promptly to our requests, never leaving us hanging or wondering where things stand.
We feel like we have their undivided attention and never make us feel like we’re stupid when we’re clueless on IT issues. Whatever we ask, they take it seriously.
They have informed us of what we need to stay up to date and to secure our IT, but are never pushy selling products we don’t need, providing real value for money..
Tabitha AMT SE LTD
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