IT Outcomes Careers

At IT Outcomes we pride ourselves on providing truly top quality service in every one of our business areas.  Whether within business, charity or education sectors, our engineers and technical teams are trained to the highest level and are constantly retraining to ensure they are ‘re certified’ annually.

1st/2nd Line Engineer

Job Title: 1st/2nd line Engineer

Location: Near Canterbury/Folkestone

Salary: £16-20K Experience and certification dependant

Network / IT Support Engineer would need Helpdesk, Server, Desktop, Office 365 and Exchange experience required to join us as we build a new team of IT support engineers, based outside of Canterbury. You will be joining a small team looking to grow quickly that pride themselves on training and development and to ensuring that our clients IT systems are operating to maximum potential. You will be part of a new team working in-house and onsite when required, providing general and focused I.T. services. To engage in problem investigation/resolutions and ensure their satisfactory conclusion quickly and effectively.

Soft Skills

  • Excellent communication skills (specifically Verbal)
  • Professional Attitude
  • Be forthcoming and have a ‘can do’ attitude
  • Have a good understanding of impact and urgency
  • Ability to work on own initiative and manage own workload
  • Provide 1st and 2nd line support to our clients both onsite and offsite
  • Escalate tickets effectively if required
  • Proactively help resolve tickets and if required assist the 3rd line with new projects or onboarding
  • Be proactive in identifying new technologies and highlight any weaknesses in their current workings
  • Ensure customers SLA’s are met
  • Follow company processes as documented (plus help develop them further)

Technical Skills

  • Ability to identify and solve PC/Server hardware and software issues
  • Excellent Microsoft knowledge including Windows and Server O/S
  • Good understanding of Networking infrastructure (LAN/vLAN/WAN)
  • Good knowledge of routers/firewalls
  • Good knowledge of switches
  • Experience of working with Office 365/Azure
  • Wide understanding of all technologies and be comfortable troubleshooting
  • 1-2 years of proven previous experience on help desk or as onsite engineer
  • Experience with virtualisation
  • Ability to perform basic troubleshooting (network, client and server) of issues

About the Role

  • You will be expected to take calls and work through helpdesk tickets, potentially having the opportunity to go on-site and visit clients
  • This is a new team due to expansion of the business. The role will be diverse and challenging, with early successful applicants offered opportunities to advance.
  • You will need to thrive on multi-tasking as you complete tasks such as installing servers, replacing workstations, resolving OS faults as well as identifying and resolving network connectivity issues.
  • You will be given responsibility for your own projects (experience dependant) where you will be opportunity to manage all technical aspects whilst maintaining constant liaison with the client.
  • You will primarily use the products and services within our established portfolio to recognise new business opportunities, escalating them into new sales. The role includes making suggestions to the client concerning future improvements in line with their individual business needs.

Opportunity to train and develop further whilst gaining necessary experience

This offer is for a permanent position with 37.5 hours per week and 20 days holiday entitlement with additional benefits. OOH work will be required at times with appropriate remediation.

Full driving license required.

Why Work For Us?

Based in North London, we are ideally placed for catering for the IT needs of businesses within the south east of England.  We are a vibrant team who are passionate about providing excellent services and the latest technologies which are not only the perfect fit for each individual business, but which are actually fit for purpose!

Interested in Joining Our Team?

We may not have positions available currently, however if you feel you would like to be a part of our fantastic team here at IT Outcomes, why not send your CV over with details of your experience and qualifications to date.

Business IT Services

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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