Our co-managed IT support services offer a mature suite of tools and processes that have been thoroughly tested
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Secure & Efficient Systems
With our monitoring and infrastructure tools, you can be confident that your IT environment is secure and efficient, while our strategic consultations and planning meetings help you prepare for the future. These services provide a foundation for your internal IT team to focus on your top-priority items, ensuring the security and efficiency of your infrastructure. With our co-managed IT support, you can have peace of mind knowing that your IT environment is in good hands.
Level Up Your Business
Your internal IT team is great at putting out fires and keeping things running, but they don’t always have the time or resources to work on strategic initiatives that can take your business to the next level. That’s where our co-managed IT support services come in. We supplement your team’s work with a mature suite of tools and processes that have been thoroughly tested, so you can focus on your top priorities.
With our help, you can take full control of your IT environment and spend more time on strategic initiatives. And because we use only the best tools and processes, you can be confident that your infrastructure is secure and efficient
With our monitoring and infrastructure tools, you can be confident that your IT environment is secure and efficient, while our strategic consultations and planning meetings help you prepare for the future.
These services provide a foundation for your internal IT team to focus on your top-priority items, ensuring the security and efficiency of your infrastructure. With our co-managed IT support, you can have peace of mind knowing that your IT environment is in good hands.
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Secure Foundations
Track Organisation Assets
Knowing the technology and network assets you have in your organization is the first step to managing and securing those assets, even with co-managed IT. Our automated asset discovery and tracking is the basis for capturing and documenting details about how assets are configured, how they connect to each other, and when they’re due for replacing, all as part of effective lifecycle management. This data provides valuable insight into which assets are critical to business operations and which ones can be safely retired, as well as identifying potential security vulnerabilities. By keeping track of your organization’s assets, you can ensure that they are properly managed and protected, now and into the future
FAQ’s
Frequently Asked Questions…
Co-managed IT is a partnership between a managed services provider and an internal IT team. The two work together to provide comprehensive IT support to a business.
Co-managed IT allows businesses to leverage the expertise of an external managed services provider while retaining control over their IT environment. It also helps to fill any gaps in the internal IT team's skillset and can reduce the workload for the internal team.
Some concerns businesses may have include the potential for overlap between the internal IT team and the managed services provider, as well as the possibility of communication breakdowns between the two.
The managed services provider and internal IT team should have clear and defined roles and responsibilities to ensure that there is no overlap or redundancy in their duties.
Communication protocols and processes should be established from the outset of the co-managed IT partnership to ensure that communication is clear and efficient. Regular meetings and updates can also help to ensure that everyone is on the same page.
This will depend on the specific needs and skillset of the internal IT team and the managed services provider. Typically, the internal IT team will handle day-to-day IT operations while the managed services provider will handle more specialised tasks such as cybersecurity and network infrastructure.
The managed services provider should be held to service level agreements (SLAs) and other performance metrics to ensure that they are meeting the business's needs. Regular reviews and feedback can also help to ensure that the managed services provider is delivering value to the business.
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