What does IT support include?
IT support can include anything from help with desktop computing and email, to network setup and security. It can also include specialist services such as website design and development, or business software implementation and training.
Choosing the right level of IT support for your business is important. You need to consider what you want the IT support to do for you, and what you can afford.
There are three main levels of business IT support:
– Basic support: This includes help with desktop computing and email, as well as basic network setup and security. It is suitable for small businesses that don’t have a lot of IT resources or need specialist advice on specific areas.
– Standard support: This includes all the features of basic support, as well as website design and development, business software implementation and training. It is suitable for businesses that need more comprehensive IT support.
– Premium support: This is the most comprehensive level of IT support and can be tailored to your specific needs. It includes everything in basic and standard support, as well as ongoing management of your IT infrastructure and 24/ seven support. It is suitable for businesses that rely heavily on their IT systems or have complex IT requirements.
How can IT support packages help a business?
There are many different types of business IT support packages available, so it can be difficult to know which one is right for your business. The most important thing to consider is what type of support your business needs.
IT support can include a wide range of services, from help desk and telephone support to on-site engineers and managed services. It’s important to tailor the package to your specific needs, and you may need a different level of support for different parts of your business.
For example, if you have a small business with only a few employees, you may not need on-site engineers. A help desk and telephone support package would be more suitable in this case. Larger businesses with more employees may need a more comprehensive package, including on-site engineers and managed services.
It’s important to remember that business IT support packages can be tailored to suit your specific needs. So, if you’re not sure what type of support you need, or you want to discuss your options in more detail, please get in touch with us!
Should I try to manage my own IT systems?
This is question business owners often ask themselves. The answer depends on the size and complexity of your business, as well as your own technical abilities. If you have a small business with limited IT needs, you may be able to manage systems in-house. However, if your business is growing and becoming more complex, or if you don’t have the time or resources to manage IT yourself, it’s important to choose the right level of IT support for you.
There are a variety of IT support packages available, so business owners can find one that fits their needs. Most packages include services such as help desk support, network monitoring and security, and software updates and maintenance. Speak to our team to find out more about our support packages and how they can be integrated into your system.
Get in touch
At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.
Front Office Unicorn House
221-222 Shoreditch High Street
Chestfield Business Park,
0330 332 6262