Highly Experienced Team

Highly–motivated and dedicated team of IT support professionals

Certified Engineers

We deal with all software issues, hardware faults and breakages.

Fully Tailored Agreements

Our Managed Services agreements are tailored to meet your specific requirements

IT Support For Charities

IT Outcomes works closely with charities and not-for-profit organisations.  We understand the different needs that charities have compared to other organisations and can provide customisable and tailor made IT solutions to coinside with your overall aims and ambitions.

We provide day-to-day telephone remote and scheduled onsite IT services, in addition to ongoing IT advisory and project management services. We also provide IT Support Packages which allows you to customise and tailor support for a broad range of devices.

Why do you need IT Support?

You may not have required IT disaster recovery services or felt the need to protect your infrastructure from catastrophic interuptions before. Perhaps you’ve managed to get through with just managing it yourself? These are just a few questions that we find are asked by new enquiries.

The overall aim for us is to deliver an IT Support service that is truly tailored to your requirements. A lot of IT organisations throughout the UK focus on issues that you could come across, however, the likelihood of those issues occuring is very minimal, particularly if you’re under our managed service.

Fully Managed IT Services

View our fully managed IT Support packages

Ideal for those who do not have an internal IT resource, our fully managed service takes the stress out of dealing with complex IT issues.  We can come up with the right IT solutions for your charity, which fits the needs of the organisation and enables you to focus on your day to day operations with minimal fuss and interruption.

Just some of the services we are able to provide include;

  • remote and telephone support while offsite
  • onsite support and advice
  • network management
  • infrastruture design and building
  • security and networking maintenance
  • mobile technology

Offsite & Onsite Support

We offer flexible packages to suit all needs…

We at IT Outcomes understand that not every organisation requries fully managed services.  This is why we provide a comprehensive range of ongoing support and consultative services to charities and not-for-profit organisations that already have an internal IT function, including but not limited to:

  • Multi-tier support (1st to 3rd line).
  • Complex IT project assistance.
  • Ongoing strategic consultancy.
  • Scheduled onsite support.
  • Remote Network monitoring.

IT Support Stats

A few of our numbers relating to our it packages

246

Supported clients throughout Kent and UK Nationwide.

100+

Calls resolved everyday on the spot in 10 minutes

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

Common IT FAQs

A few frequently asked business related questions

Q: Do you find that you’re having to send files over Outlook? Files that are too large bouncing back?

A: Cloud services could be your answer. Secure, cost effective and efficient in syncing files from one PC to another.

SYNCING FILES

Q: Do you have concerns over confidential information potentially being linked internally? Externally?

A: Looking at our cost effective managed firewall services could be a good step in the right direction.

SECURITY CONCERNS

Q: Knowing that you may not be using Office 365 / Suite to your fully potential?

A: We regularly offer coaching sessions over the phone and via screenshare to teach and bring your staff up to speed.

OFFICE 365

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

Privacy Preference Center

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Session Cookies, Preference Cookies, Security Cookies
Session Cookies, Preference Cookies, Security Cookies
User Login, Post a Comment

Close your account?

Your account will be closed and all data will be permanently deleted and cannot be recovered. Are you sure?

WAIT! BOOK A FREE IT SITE VISIT

Ignoring IT Issues & Faults that manifest can shutdown organisations!

Don't ignore these minor issues! Instead speak to IT Outcomes friendly team who won't put the 'sales spin' on your issue, but simple and effective action plan and free advice moving forward!

This information is NEVER shared with 3rd parties