Highly Experienced Team

Highly–motivated and dedicated team of IT support professionals

Certified Engineers

We deal with all software issues, hardware faults and breakages.

Fully Tailored Agreements

Our Managed Services agreements are tailored to meet your specific requirements

IT For Education & Schools

We understand how schools and education organisations have different requirements to other businesses.  We at IT Outcomes can provide a variety of services to keep your school’s IT running efficiently, safely and economically.

From managing your security and networks, to providing scheduled onsite support and maintenance, we can devise a tailor made schedule to help keep your school online and in the loop. We also provides schools with bespoke and customisable IT Support Packages available to generate online quotations and a breakdown of device and support you’d like in a PDF format.

Why do you need IT Support?

You may not have required IT disaster recovery services or felt the need to protect your infrastructure from catastrophic interuptions before. Perhaps you’ve managed to get through with just managing it yourself? These are just a few questions that we find are asked by new enquiries.

The overall aim for us is to deliver an IT Support service that is truly tailored to your requirements. A lot of IT organisations throughout the UK focus on issues that you could come across, however, the likelihood of those issues occuring is very minimal, particularly if you’re under our managed service.

IT Support for Primary Schools

Check out all of our packages for primary school education…

The IT Outcomes team work closely alongside teachers, support staff, IT managers and Coordinators to provide scheduled onsite support, telephone and remote assistance, network maintenance and other project management services.

We can provide support for your entire IT infrastructure, including technologies used within the classroom, the server room, reception areas and admin departments.  We understand the importance of ICT in the primary curriculum, and we provide services to meet the needs of the new computing curriculum.  Embracing a wider role in the school improvement process, we consult with and work closely with your internal IT resources, third party consultants and the senior leadership team.

In addition to the onsite support we provide, IT Outcomes can provide telephone and remote assistance services suited to the needs of your admin department and reception area.

We play an active role in implementing new technologies within schools, such as the deployment of digital learning devices within the classroom, including tablet devices, laptops, desktops, interactive whiteboards, projectors and cloud solutions.

IT Support for Secondary Schools

View all of our packages for secondary schools…

In addition to the services provided for the primary school, we appreciate the different needs of secondary schools.

Along with the  brilliant new technologies we can implement into the classroom, we are able to support your school in developing more advanced cloud based solutions and fully cloud based virtualisation of hardware and software.  Following the best practices framework, we can work closely with your internal IT provision to offer expert advice and support to consolidate the entire infrastructure to the cloud, saving valuable time and resources in the process.

We can implement and maintain ongoing management of a simplified centralised mobile device management solution for your school that is administrated from a secure web-based dashboard.  This allows for the effective management of all mobile device architecture, including laptops, Android devices and tablets.

Providing an extensive network monitoring system, we can closely monitor your entire school’s ICT network, liberating your ICT manager from the day-to-day burden of scheduled network performance checks. This allows them to concentrate on other activities that are critical to maintaining your schools ongoing success.

Offering a variety of support options, from onsite to remote and telephone support, our priority is to keep downtime to a minimum, providing a fast resolution to any ICT issues that may arise during the working day in the admin department.

Our Education Support Packages

Just a few of our numbers throughout our support packages

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

246

Supported clients throughout Kent and UK Nationwide.

100+

Calls resolved everyday on the spot in 10 minutes

Common IT FAQs

A few frequently asked business related questions

Q: Do you find that you’re having to send files over Outlook? Files that are too large bouncing back?

A: Cloud services could be your answer. Secure, cost effective and efficient in syncing files from one PC to another.

SYNCING FILES

Q: Do you have concerns over confidential information potentially being linked internally? Externally?

A: Looking at our cost effective managed firewall services could be a good step in the right direction.

SECURITY CONCERNS

Q: Knowing that you may not be using Office 365 / Suite to your fully potential?

A: We regularly offer coaching sessions over the phone and via screenshare to teach and bring your staff up to speed.

OFFICE 365

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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