IT Support Packages

IT support services tailored for all businesses, small and large.

Essential
Package

Proactive
Package

Fully Managed
Package

Here at IT Outcomes, we firmly believe that IT Support should be simple, intuitive and fully centered around you, our clients.  That’s why we offer such a broad range of IT support packages, from fully managed to proactive support.  We support businesses of all sizes throughout the UK, helping  with all areas of technical support to keep your business working efficiently and effectively.  We want you to be able to specify exactly what you want taking care of each month to fit your defined budget.

From handing over the entire running of your IT systems to our Fully Managed Support services, or having us at the end of the phone as part of our proactive services, we can support you as much or as little as you need to keep you functioning at your prime.

  • Remove IT Hassle

    Is your IT getting on top of you? From emails not working, to mobile phones not connecting to network printers not operating effectively, our IT Support packages focuses on providing fast and effective solutions to removing these issues.

  • Customisable Support

    We understand that not all businesses will want the same level of support – customise how you want your IT package to look by choosing different services to suit your needs and requirements.

  • Fully Managed Support

    If you want to hand over the entire running of your IT systems, then our Fully Managed options are the best choice for you, offering a complete support service.

  • A Little Extra Hand

    Many medium to large businesses employ their own on-site IT team – we offer a proactive support service to be of use as and when you need a little extra technical help.

All businesses are different, and different industries have completely different IT requirements!  This is why we think it is important to put the power in our clients hands and give the opportunity to mix and match the services we provide.  Instead of opting for a “one size fits all” approach, which may not be the right option for all businesses, choose exactly what you want and need for your IT systems in order to run at your best.

Some businesses employ their own in house IT support team, who may just need a little extra support when it comes to more technical aspects of the job and some businesses (particularly smaller businesses) may wish to take on a full time support service to manage their IT systems on their behalf.

IT Packages Introduction

Small
Business

5-20 PC’s? We support small, local businesses throughout Kent & UK Nationwide (remote only).

Medium
Business

25+ PC’s and multiple devices? Build your own IT support package below tailored to you.

Corporate
Business

We work with a number of corporates throughout the UK. Contact us for a full brief and presentation.

IT Packages Stats

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

246

Supported clients throughout Kent and UK Nationwide.

100+

Calls resolved everyday on the spot in 10 minutes

Offering a fully bespoke IT support package is what sets us apart from other IT support providers; we allow our clients the flexibility to choose what they want managing and how they want their support to run, allowing them to get on with their business without the need to worry about thier IT systems!

If you aren’t sure exactly what you need, why not contact a member of our team today – we can help you to build your perfect IT support package to fit your business needs.

BUILD YOUR PACKAGE
Follow through the different options to build your service package.

Let's start with Proactive and Fully Managed Services...

Essential

Our customisable and essential IT service package available with additional anti-virus and patch management addons available at your request.

Basic Availability Monitoring
Advanced Performance Monitoring
Asset / Software / Hardware Reporting
Licence & Asset Management
Remote Control
Managed Antivirus
  • Integrated AV Deployment
  • AV Monitoring
  • Threat / Status Reporting
  • Hosted Perimeter Anti-Spam
  • Threshold Management
  • Monthly Reporting
Patch Management
  • Windows OS Patch Management
  • 3rd Party Selective Patch Management
  • Patch Reporting
Key Application Maintenance
Scheduled Preventative Maintenance
Real Time Optimisation
Configuration Management & Enforcement
Additional Support Billed & T&M Rates (@£65p/h)
Unlimited Remote & Onsite Support

Desktop / Laptop

£1.50

Qty:

Server

£2.00

Qty:

Proactive Services

Need that extra support on an irregular basis? Then our proactive support service serves a supporting role in managing and maintaining a healthy IT system.

Basic Availability Monitoring
Advanced Performance Monitoring
Asset / Software / Hardware Reporting
Licence & Asset Management
Remote Control
Managed Antivirus
  • Integrated AV Deployment
  • AV Monitoring
  • Threat / Status Reporting
  • Hosted Perimeter Anti-Spam
  • Threshold Management
  • Monthly Reporting
Patch Management
  • Windows OS Patch Management
  • 3rd Party Selective Patch Management
  • Patch Reporting
Key Application Maintenance
Scheduled Preventative Maintenance
Real Time Optimisation
Configuration Management & Enforcement
Additional Support Billed & T&M Rates (@£55p/h)
Unlimited Remote & Onsite Support

Desktop / Laptop

£4.00

Qty:

Server

£10.00

Qty:

Fully Managed

Take the stress out of anything to do with your IT system. Phone support, remote log-on, guaranteed service with our fully fledged, fully managed IT support.

Basic Availability Monitoring
Advanced Performance Monitoring
Asset / Software / Hardware Reporting
Licence & Asset Management
Remote Control
Managed Antivirus
  • Integrated AV Deployment
  • AV Monitoring
  • Threat / Status Reporting
  • Hosted Perimeter Anti-Spam
  • Threshold Management
  • Monthly Reporting
Patch Management
  • Windows OS Patch Management
  • 3rd Party Selective Patch Management
  • Patch Reporting
Key Application Maintenance
Scheduled Preventative Maintenance
Real Time Optimisation
Configuration Management & Enforcement
Additional Support Billed & T&M Rates
Unlimited Remote & Onsite Support

Desktop / Laptop

£20.00

Qty:

Server

£25.00

Qty:

Moving onto Managed Network and Managed Mobile..

Managed Network

Need extra assistance with server switches? Firewalls? Load Balancers? Routers? Our managed network service keeps these in-check and running efficiently.

Basic Availability Monitoring
Advanced Performance Monitoring
Asset / Software / Hardware Reporting
Licence & Asset Management
Remote Control
Scheduled Preventative Maintenance
Real Time Optimisation
Configuration Management & Enforcement
Monthly Network Health Reviews
Firewall Management & Maintenance
Router Monitoring
Switch Monitoring
Mobile Management, Support Reporting
Unlimited Remote & Onsite Support
Additional Support Billed & T&M Rates

Network Switch / Load Balancer / Firewall

£10.00

Qty:

Managed Mobile

We can monitor, analyse and maintain your mobile and tablet devices within your IT network. Virus checking, usage statistics, configuration and much more.

Basic Availability Monitoring
Advanced Performance Monitoring
Asset / Software / Hardware Reporting
Licence & Asset Management
Remote Control
Scheduled Preventative Maintenance
Real Time Optimisation
Configuration Management & Enforcement
Monthly Network Health Reviews
Firewall Management & Maintenance
Router Monitoring
Switch Monitoring
Mobile Management, Support Reporting
Unlimited Remote & Onsite Support
Additional Support Billed & T&M Rates

Mobile

£3.00

Qty:

Tablet

£3.00

Qty:

Tell us a little about you...

Summary / Package Breakdown.

  • QTY ITEM Price

Our IT Support Packages can be tailored to fit exactly your requirements. We offer a broad range of comprehensive fully managed to proactive IT support packages for all sizes of businesses throughout the UK. Whether you need full support in all levels of technical expert, or a helping hand with an in-house IT team, take advantage of our highly efficient service desk, 24/7 monitoring software so you ensure that each day, you IT network remains on point. Our range of monthly IT Support Packages are designed to make it easier for you to identify the requirements needed based on your budget.

We are flexible in our approach, so in case there isn’t a fit perfect for you, then do get in touch as our packages can be tailored. Contact a member of the team today, who’ll be able to build / tailor a package suited to your business and requirements. We aim to deal with all enquiries on the same day that they are received.

  • Customise your Package

    Whether your business relies heavily on mobile or laptops throughout the country, our packages are broken down into 4 main package types.

  • Fully Managed Packages

    If you want to take away the stress, hassle and nightmare looking after your own IT Infrastructure, then our Fully Managed service would be the way to go.

  • Need Extra Support?

    Given that most medium sized organisations do have someone in house to look after their IT network, our proactive service is a great partnering solution.

Talk to IT Outcomes

Want to speak to someone straight away? Talk to one of our
senior consultants – we are always ready to take your call!

Call 0330 332 62 62

FAQ’s IT Support Packages

Frequently Asked Questions about our IT Support Packages…

What is an IT Support Package?

An IT Support Package is a custom built, bespoke group of services to help maintain, manage and improve a businesses IT infrastructure whilst minimising downtime and maximising uptime. Our IT Support packages are used by businesses from all sizes, from start-ups to large corporate enterprises, of whom take advantage of our award winning service.

What is a Managed IT Service Package?

A Managed IT Service package is a fixed, pay monthly cost per user aimed at a broad array of businesses to negate the need for large capital expenditure required for new IT systems and integrations. Information Technology, computers and much more grow as your business grows and therefore it is vitally important to keep your IT infrastructure and systems in a condition which minimizes risk in an IT catastrophic failure. Our packages are split between Proactive, Fully Managed, Managed Network and Managed Mobile allowing you to create a bespoke and tailored option for your requirements. Simply select the required number of devices in each section and a final calculated price per month will be available to download in PDF format.

Are IT Support Packages really worth it?

It truly depends on your current situation and setup. A small office between 3-5 users may not be suited for an on-going IT support service because the flexibility and use of off the shelf systems such as Dropbox for file exchange (even though unsecure if third party devices were stolen) and various others. Whilst a growing business of 10+ users who have multiple devices and require constant connection to secure files hosted in the cloud during meetings as an example, would benefit hugely from any of our IT Support packages above. Technology can impress many new prospects (only when it works!).

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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