A fantastic alternative to having your own internal IT department, our Onsite Support package provides completely unlimited support, time with an onsite engineer along with 24-7 monitoring and on-demand consultancy as required.
Call
0330 332 6262
Email
solutions@itoutcomes.com
Onsite Support
Our Onsite Support, offered across Kent, London, Croydon and various south-eastern locales in the UK, is one of our most popular packages, offering fully unlimited onsite support and a comprehensive outsourced IT support for business service covering businesses of all shapes and sizes. Featuring all the great benefits of our Monitor-IT package and Remote-IT package, our onsite support package includes as much onsite engineering time as you need.
NO hidden costs - All of our costs are set from day one
Easily budget for monthly IT support - We offer fully flexible packages to suit all
Unlimited support - we offer unlimited support to all clients
Most popular support package - our onsite support package is our most popular on offer
Pay As You Go
Our flexible Pay-As-You-Go service is perfect IT teams who need complementary IT support or IT support for business.
Remote Support
Ideal buy for the smaller businesses, our Remote Support package is cost effective
Co-Managed IT
Our co-managed IT support services offer a mature suite of tools and processes that have been thoroughly tested.
There are no hidden costs associated with our onsite support package, offering unrivalled value for money and the ability for you to easily budget for your monthly remote and onsite IT support. There’s no need to pay for our time in advance or worrying about using your onsite engineer by a certain time or date – our resources are available as and when you need them, on demand.
Combined with our extensive expertise and advice, this is the ideal alternative to having your own IT team in -house, without the cost and administration of HR management to worry about.
Unlimited Onsite Support
Placing our client first and providing UNLIMITED onsite IT Support.
Unlimited Telephone And Email Support
Need to get hold of us? No problem – UNLIMITED telephone and email IT Support.
Unlimited Support
Need a helping hand right away? Remote IT Support for issues to resolve quickly and efficiently.
Service Desk Available Daily
5 Days a week, available on a daily basis.
Preventative Maintenance And Updates
Preventative Maintenance & Updates for all clients and IT infrastructures.
24-7 Monitoring in Real Time
On-going, continuous 24/7 monitoring provided.
Bespoke Ransomware Protection
Superior ransomware protection via latest firewalls and security measures.
Guaranteed Response And Resolution Times
Guaranteed response times and resolution times, providing that extra peace of mind.
Optional Monthly Service Delivery Reports
Optional Monthly Reports to provide a breakdown of how well your system is performing.
Client Service Hub (Self Service) on Desktop, Mobile and Web
Client Service hub (self service) for a broad range of devices and applications.
Dedicated Account Manager
Professional, helpful and friendly account manager for all clients.
Technical Reviews
Continued technical, hardware and software reviews that are on-going..
Consultancy on Demand
Providing help, assistance and future proof consultancy advice on a broad range of IT applications..
No Hidden Fees or Costs
No hidden fees, charges or suprise costs. Transparent IT Support services.
No extra cost for completely unlimited onsite support and engineer visits. There are times when things can only be fixed by an engineer in situ, and we do not hold you to ransom when problems like this arise!
Efficient Financial Management
Your IT support costs are broken down into a single monthly fee, with the price known in advance. It doesn’t matter how much support time you require, so it is a regular and predictable expense to help your budget management.
Lower disruption to your business
We always aim to resolve issues as fast as we can. We understand how important it is that your business stays operational, so we limit any possible disruption as much as we can, by performing crucial updates out of hours.
No limit to the support
With our Support IT package, you have complete access to our remote monitoring, support and onsite engineering time alongside unlimited technical advice.
IT Experts
There’s no need to hire your own team of IT technicians – we have all your IT needs covered! Each member of our team is fully trained and experts in their field. They are there when you need them, so your problem is solved. You are free to focus on your business without worrying about your IT issues.
Early Warning
We offer early warnings of potential issues outside of standard office hours as part of our Monitor-IT package, enabling you to take action as and when issues arise.
Dedicated Professionals
IT Outcomes focuses on a broad range of solutions for a wide range of applications. Our tailored and bespoke options available in our IT Support Packages can help keep your business IT infrastructure online and in good health..
Highly Recommended
IT Outcomes have become a recognised name throughout the IT Support industry, helping a broad range of client types from educational establishements, to small sole traders in a wide range of IT support and service options.
Accredited Professionals
We are proud to hold a broad range of accreditations throughout a wide range of IT Support and Service applications. This provides you with extra peace of mind that you’ve come to the right place for your IT Support.
GET IN TOUCH
Discuss our various and tailored IT Support Packages…
Free Consultation Contact Us
Remote Support Features
With our in-house service desk available whenever you need them via telephone, live chat or through the service hub (direct from your desktop, mobile or on the web on any device), you can get in contact with us in an instant whenever you require support. Our lines are manned by qualified technicians to start a session remotely and ensure you are back up and running as quickly as possible.
Our service desk technicians use the leading technology to remotely connect and sign into your systems and in most cases can rectify any issues there and then, rather than needing an onsite visit. If it transpired that an engineer would be required to visit, you would enjoy a discounted rate on our onsite engineer visits.
Our Performance
1680+
Problems Resolved
98%
Tickets Resolved
97%
Client Retention
£1.50
Device Management
FAQ’s
Frequently Asked Questions…
Onsite Support is our most comprehensive IT support package, offering a completely unlimited remote and onsite support system.
We price our highly competitive Onsite Support package on a bespoke basis, with a single monthly fee so get in touch to discuss how we can support your business!
Any business looking for ongoing monthly IT support would benefit from the Onsite Support package – it offers the most comprehensive support on an unlimited basis, all for one monthly fee.
We are always available to discuss our packages – why not call us on 0330 332 6262 or email solutions@itoutcomes.com
GET A FREE QUOTATION
Please contact our team or complete the form below. A member of our team will then contact you within 1 working day.
Choose Your Plan
If we’re the right fit, you’ll choose the right solution that works best for your business.
Let’s Talk
We’ll chat about your business, how you use technology, and what you want to get out of IT.
Start Your IT Experience
Once we’ve onboarded your business, you’ll experience excellent customer service and increased productivity.