A fantastic alternative to having your own internal IT department, our Onsite Support package provides completely unlimited remote support, time with an onsite engineer along with 24-7 monitoring and on-demand consultancy as required.
Our Onsite Support, offered across Kent, London, Croydon and various south-eastern locales in the UK, is one of our most popular packages, offering fully unlimited onsite support and a comprehensive outsourced IT support for business service covering businesses of all shapes and sizes. Featuring all the great benefits of our Monitor-IT package and Remote-IT package, our onsite support package includes as much onsite engineering time as you need.
Where we can help?
A broad range of reasons why our Onsite Support package could be perfect for your business…
Onsite Support – Key Features
What’s included in our Onsite Support package?
Placing our client first and providing UNLIMITED onsite IT Support.
Need to get hold of us? No problem – UNLIMITED telephone and email IT Support.
Need a helping hand right away? Remote IT Support for issues to resolve quickly and efficiently.
5 Days a week, service desk available on a daily basis.
Preventative Maintenance & Updates for all clients and IT infrastructures
On-going, continuous 24/7 monitoring provided
Superior ransomware protection via latest firewalls and security measures.
Guaranteed response times and resolution times, providing that extra peace of mind.
Optional Monthly Reports to provide a breakdown of how well your system is performing.
Client Service hub (self service) for a broad range of devices and applications.
Professional, helpful and friendly account manager for all clients.
Continued technical, hardware and software reviews that are on-going.
Providing help, assistance and future proof consultancy advice on a broad range of IT applications.
No hidden fee’s, charges or suprise costs. Transparent IT Support services.
How we have helped…
Get in touch
At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.