A fantastic alternative to having your own internal IT department, our Onsite Support package provides completely unlimited remote support, time with an onsite engineer along with 24-7 monitoring and on-demand consultancy as required.

Our Onsite Support is one of our most popular packages, offering fully unlimited onsite support and a comprehensive outsourced IT support solution for businesses of virtually all sizes and shapes.  Featuring all the great benefits of our Monitor-IT package and Remote-IT package, our onsite support package includes as much onsite engineering time as you need.

  • NO hidden costs - All of our costs are set from day one
  • Easily budget for monthly IT support - We offer fully flexible packages to suit all
  • Unlimited support - we offer unlimited support to all clients
  • Most popular support package - our onsite support package is our most popular on offer

Expert IT Support

There are no hidden costs associated with our onsite support package, offering unrivalled value for money and the ability for you to easily budget for your monthly IT support.  There’s no need to pay for our time in advance or worrying about using your onsite engineer by a certain time or date – our resources are available as and when you need them, on demand.

Combined with our extensive expertise and advice, this is the ideal alternative to having your own IT team in -house, without the cost and administration of HR management to worry about.

Where we can help?

A broad range of reasons why our Onsite Support package could be perfect for your business…

Unlimited Onsite Support

No extra cost for completely unlimited onsite support and engineer visits.  There are times when things can only be fixed by an engineer in situ, and we do not hold you to ransom when problems like this arise!

Efficient Financial Management

Your IT support costs are broken down into a single monthly fee, with the price known in advance.  It doesn’t matter how much support time you require, so it is a regular and predictable expense to help your budget management.

Lower disruption to your business

We always aim to resolve issues as fast as we can.  We understand how important it is that your business stays operational, so we limit any possible disruption as much as we can, by performing crucial updates out of hours.

No limit to the support

With our Support IT package, you have complete access to our remote monitoring, service desk support and onsite engineering time alongside unlimited technical advice.

IT Experts

There’s no need to hire your own team of IT technicians – we have all your IT needs covered! Each member of our team is fully trained and experts in their field.  They are there when you need them, so your problem is solved.  You are free to focus on your business without worrying about your IT issues.

Early Warning

We offer early warnings of potential issues outside of standard office hours as part of our Monitor-IT package, enabling you to take action as and when issues arise.

Dedicated Professionals

IT Outcomes focuses on a broad range of solutions for a wide range of applications. Our tailored and bespoke options available in our IT Support Packages can help keep your business IT infrastructure online and in good health.

Highly Recommended

IT Outcomes have become a recognised name throughout the IT Support industry, helping a broad range of client types from educational establishements, to small sole traders in a wide range of IT support and service options.

Accredited Professionals

We are proud to hold a broad range of accreditations throughout a wide range of IT Support and Service applications. This provides you with extra peace of mind that you’ve come to the right place for your IT Support.

Get In Touch

To enquire about our Onsite Support packages, call us on 0330  332 6262 or email solutions@itoutcomes.com

Frequently Asked Questions

A few of our frequently asked questions

What is the Onsite Support package?

Onsite Support is our most comprehensive IT support package, offering a completely unlimited remote and onsite support system.

How much does Onsite Support cost?

We price our highly competitive Onsite Support package on a bespoke basis, with a single monthly fee so get in touch to discuss how we can support your business!

Who can use the Onsite Support package?

Any business looking for ongoing monthly IT support would benefit from the Onsite Support package – it offers the most comprehensive support on an unlimited basis, all for one monthly fee.

How can I discuss my support needs with you?

We are always available to discuss our packages – why not call us on 0330 332 6262 or email solutions@itoutcomes.com

Onsite Support – Key Features

What’s included in our Onsite Support package?

  • Unlimited onsite support

    Placing our client first and providing UNLIMITED onsite IT Support.

  • Unlimited telephone and email support

    Need to get hold of us? No problem – UNLIMITED telephone and email IT Support.

  • Unlimited remote support

    Need a helping hand right away? Remote IT Support for issues to resolve quickly and efficiently.

  • Service desk available daily

    5 Days a week, service desk available on a daily basis.

  • Preventative maintenance and updates

    Preventative Maintenance & Updates for all clients and IT infrastructures

  • 24-7 monitoring in real time

    On-going, continuous 24/7 monitoring provided

  • Bespoke ransomware protection

    Superior ransomware protection via latest firewalls and security measures.

  • Guaranteed response and resolution times

    Guaranteed response times and resolution times, providing that extra peace of mind.

  • Optional monthly service delivery reports

    Optional Monthly Reports to provide a breakdown of how well your system is performing.

  • Client service hub (self service) on desktop, mobile and web

    Client Service hub (self service) for a broad range of devices and applications.

  • Dedicated account manager

    Professional, helpful and friendly account manager for all clients.

  • Technical reviews

    Continued technical, hardware and software reviews that are on-going.

  • Consultancy on demand

    Providing help, assistance and future proof consultancy advice on a broad range of IT applications.

  • No hidden fees or costs

    No hidden fee’s, charges or suprise costs. Transparent IT Support services.

Onsite Support

How we have helped…

100+

Calls resolved everyday on the spot in 10 minutes

246

Supported clients throughout Kent and UK Nationwide.

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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