Ideal buy for the smaller businesses, our Remote Support package offers the user a cost effective, yet still provide customers unlimited easy remote support service, with 24-7 monitoring of your IT systems.
IT support for business when the business is smaller requires the business to keep a reserved eye on the budget at all times, but you still need to have the technology in your office to deliver. Our remote support package is the best solution for you. This remote support package terms gives you unlimited remote support for your users, covering all your computers, servers and networks; helping to resolve your computers problems instantly. We can automatically update applications on multiple computers and devices in one go controlled from our end. We have the resources to handle video, applications and any resources that you may need on your network.
Benefits of Using Remote IT
Our Remote IT package includes all the same key features and benefits as our Monitor-IT package, along with:
Remote Support – Support Features
What’s included in our Remote Support package?
We are available whenever you need assistance through several channels.
No limits on how often you can request our remote support services.
Prevention is better than cure, so we ensure your systems are fully up to date with the latest software and updates.
We keep an eye out in real time for any instances of system issues or malfunctions.
We use the latest cyber security tools to block you from ransomware attacks.
We ensure we always meet our service level agreements to keep your systems running at their best.
Our self service hub can be accessed from desktops, mobiles and web browsers.
Advice and expert help when you need it, not just at set times!
Should you require a site visit after all, this will be at a discounted rate.
Sometimes a little more support is needed!
An expert account manager to handle any requests and support you as you require it.
Remote Support in numbers
How we have helped…
Get in touch
At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.