Ideal for the smaller businesses, our Remote Support package offers a cost effective, yet still unlimited remote support service, with 24-7 monitoring of your IT systems.

Smaller businesses often must have one eye on the budgets at all times, but you still need to have the technology in your office.  Our remote support package is the best solution for you. This remote support package gives you unlimited remote support for your uses, covering all your computers, servers and networks.

  • Fully remote support - we offer a tailored remote package
  • Reduced onsite visits - we can conduct all work externally
  • Unlimited support - unlimited telephone and email support
  • Service hub access - 24/7 access to our service hub

Remote Support Features

With our in-house service desk available whenever you need them via telephone, live chat or through the service hub (direct from your desktop, mobile or on the web), you can get in contact with us whenever you require support.  Our lines are manned by qualified technicians to ensure you are back up and running as quickly as possible.

Our service desk technicians use the leading remote technology to access your systems and in most cases can rectify any issues there and then, rather than needing an onsite visit.  If it transpired that an engineer would be required to visit, you would enjoy a discounted rate on our onsite engineer visits.

All the features of our Monitor-IT package are included as standard along with the following:

Benefits of Using Remote IT

Our Remote IT package includes all the same key features and benefits as our Monitor-IT package, along with:

Lower costs for your business

using a monthly service charge, the price is fixed no matter how often you need us, or how much time you use up each month.  Reducing the need to spend out on blocks of time, or the costs of hiring and training your own IT department means you can save a huge amount of money on your IT support.

Fast Fix

All our front line support staff are fully qualified technicians and will be able to begin fixing your problems right away, with no need to call-log or go through a time consuming call centre process.

Completely Unlimited

No limits on the time or amount of remote support you can use.  We are there as and when you need us.

Expertise

Small businesses often struggle to find the right depth of knowledge of technical expertise needed to maintain and troubleshoot your IT systems.  We allow you to focus on the important aspects of your business, leaving your IT system in our capable hands.

24-7 Support

With our round the clock monitoring, we can find and notify you of any issues as and when they crop up so you can take the necessary action quickly and efficiently.

Simple and Secure

We keep your systems fully up to date with the latest software, patches and security updates as they are available.

Frequently Asked Questions

A few of our frequently asked questions

Why should I choose the Remote Support package?

Remote Support is great for those who need a little extra support every now and then without requiring a site visit.  It is more cost effective than some packages, offering the same high levels of support.

How much does Remote Support cost?

Our Remote Support package is a great way to manage your monthly budget for IT support, offering a great service for a regular monthly fee.  Speak to our team about your needs for an accurate quote.

Who needs Remote Support support?

We find that our Remote Support package suits a wide range of businesses, particularly those who have a smaller budget but still need the tech in their office!

How can I request your Remote Support services?

The best way to speak to the team is through our phone number 0330 332 6262 or email solutions@itoutcomes.com

Remote Support – Support Features

What’s included in our Remote Support package?

  • Unlimited telephone and email support

    We are available whenever you need assistance through several channels.

  • Unlimited remote support (servers, PCs and networks)

    No limits on how often you can request our remote support services.

  • Preventative maintenance and updates

    Prevention is better than cure, so we ensure your systems are fully up to date with the latest software and updates.

  • 24-7 monitoring in real time

    We keep an eye out in real time for any instances of system issues or malfunctions.

  • Bespoke ransomware protection

    We use the latest cyber security tools to block you from ransomware attacks.

  • Guaranteed response and resolution times

    We ensure we always meet our service level agreements to keep your systems running at their best.

  • Service Hub for clients for self-service support

    Our self service hub can be accessed from desktops, mobiles and web browsers.

  • On demand IT advice

    Advice and expert help when you need it, not just at set times!

  • Discounts for any onsite call outs

    Should you require a site visit after all, this will be at a discounted rate.

  • Discounts for any other services required

    Sometimes a little more support is needed!

  • Dedicated account manager

    An expert account manager to handle any requests and support you as you require it.

Remote Support in numbers

How we have helped…

100+

Calls resolved everyday on the spot in 10 minutes

246

Supported clients throughout Kent and UK Nationwide.

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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