Fully remote support - we offer a tailored remote package
Ideal buy for the smaller businesses, our Remote Support package offers the user a cost effective, yet still provide customers unlimited easy remote support service, with 24-7 monitoring of your IT systems.
IT support for business when the business is smaller requires the business to keep a reserved eye on the budget at all times, but you still need to have the technology in your office to deliver. Our remote support package is the best solution for you. This remote support package terms gives you unlimited remote support for your users, covering all your computers, servers and networks; helping to resolve your computers problems instantly. We can automatically update applications on multiple computers and devices in one go controlled from our end. We have the resources to handle video, applications and any resources that you may need on your network.
Remote Support Features
With our in-house service desk available whenever you need them via telephone, live chat or through the service hub (direct from your desktop, mobile or on the web on any device), you can get in contact with us in an instant whenever you require support. Our lines are manned by qualified technicians to start a session remotely and ensure you are back up and running as quickly as possible.
Our service desk technicians use the leading technology to remotely connect and sign into your systems and in most cases can rectify any issues there and then, rather than needing an onsite visit. If it transpired that an engineer would be required to visit, you would enjoy a discounted rate on our onsite engineer visits.
All the features of our Monitor-IT package are included as standard along with the following:
Benefits of Using Remote IT
Our Remote IT package includes all the same key features and benefits as our Monitor-IT package, along with:
Lower costs for your business
Using a monthly service charge, the price is fixed no matter how often a user needs us, or how much time you use up each month. Reducing the need to spend out on blocks of time, or the costs of hiring and training your own IT department means you can save a huge amount of money on your IT support.
Fast Fix
All our front line support staff are fully qualified technicians and will be able to begin fixing your problems right away, with no need to call-log or go through a time consuming call centre process.
Completely Unlimited
No limits on the time or amount of remote support you can use. We are there as and when you need us.
Expertise
Small businesses often struggle to find the right depth of knowledge of technical expertise needed to start, maintain and troubleshoot your IT systems. We allow you to focus on the important aspects of your business, leaving your IT system in our capable hands.
24-7 Support
With our round the clock monitoring, we can find and notify you of any issues with a device as and when they crop up so you can take the necessary action quickly and efficiently.
Simple and Secure
We keep your systems fully up to date with the latest software, connect the latest patches and security updates as they are available. Contact us today on 0330 332 6262.
Frequently Asked Questions
A few of our frequently asked questions
Why should I choose the Remote Support package?
Remote Support is great for those who need a little extra support every now and then without requiring a site visit. It is more cost effective than some packages, offering the same high levels of support.
How much does Remote Support cost?
Our Remote Support package is a great way to manage your monthly budget for IT support, offering a great service for a regular monthly fee. Speak to our team about your needs for an accurate quote.
Who needs Remote Support support?
We find that our Remote Support package suits a wide range of businesses, particularly those who have a smaller budget but still need the tech in their office!
How can I request your Remote Support services?
The best way to speak to the team is through our phone number 0330 332 6262 or email solutions@itoutcomes.com
Remote Support – Support Features
What’s included in our Remote Support package?
Remote Support in numbers
How we have helped…
100+
Calls resolved everyday on the spot in 10 minutes
246
Supported clients throughout Kent and UK Nationwide.
680+
Monthly Support Requests on average through our helpdesk.
98%
Requests closed in less than 1 hour.