Remote Support

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    Flexible IT Support Packages
    Looking for Remote support? View our packages below
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    Remote Support

    Ideal buy for the smaller businesses, our Remote Support package offers the user a cost effective, yet still provide customers unlimited easy remote support service, with 24-7 monitoring of your IT systems.

    IT support for business when the business is smaller requires the business to keep a reserved eye on the budget at all times, but you still need to have the technology in your office to deliver.  Our remote support package is the best solution for you. This remote support package terms gives you unlimited remote support for your users, covering all your computers, servers and networks; helping to resolve your computers problems instantly. We can automatically update applications on multiple computers and devices in one go controlled from our end. We have the resources to handle video, applications and any resources that you may need on your network.

    • Fully remote support - we offer a tailored remote package
    • Reduced onsite visits - we can conduct all work externally
    • Unlimited support - unlimited telephone and email support
    • Service hub access - 24/7 access to our service hub

    Remote Support Features

    With our in-house service desk available whenever you need them via telephone, live chat or through the service hub (direct from your desktop, mobile or on the web on any device), you can get in contact with us in an instant whenever you require support.  Our lines are manned by qualified technicians to start a session remotely and ensure you are back up and running as quickly as possible.

    Our service desk technicians use the leading technology to remotely connect and sign into your systems and in most cases can rectify any issues there and then, rather than needing an onsite visit.  If it transpired that an engineer would be required to visit, you would enjoy a discounted rate on our onsite engineer visits.

    All the features of our Monitor-IT package are included as standard along with the following:

    Benefits of Using Remote IT

    Our Remote IT package includes all the same key features and benefits as our Monitor-IT package, along with:

    Lower costs for your business

    Using a monthly service charge, the price is fixed no matter how often a user needs us, or how much time you use up each month.  Reducing the need to spend out on blocks of time, or the costs of hiring and training your own IT department means you can save a huge amount of money on your IT support.

    Fast Fix

    All our front line support staff are fully qualified technicians and will be able to begin fixing your problems right away, with no need to call-log or go through a time consuming call centre process.

    Completely Unlimited

    No limits on the time or amount of remote support you can use.  We are there as and when you need us.

    Expertise

    Small businesses often struggle to find the right depth of knowledge of technical expertise needed to start, maintain and troubleshoot your IT systems.  We allow you to focus on the important aspects of your business, leaving your IT system in our capable hands.

    24-7 Support

    With our round the clock monitoring, we can find and notify you of any issues with a device as and when they crop up so you can take the necessary action quickly and efficiently.

    Simple and Secure

    We keep your systems fully up to date with the latest software, connect the latest patches and security updates as they are available. Contact us today on 0330 332 6262.

    Frequently Asked Questions

    A few of our frequently asked questions

    Remote Support is great for those who need a little extra support every now and then without requiring a site visit.  It is more cost effective than some packages, offering the same high levels of support.

    Our Remote Support package is a great way to manage your monthly budget for IT support, offering a great service for a regular monthly fee.  Speak to our team about your needs for an accurate quote.

    We find that our Remote Support package suits a wide range of businesses, particularly those who have a smaller budget but still need the tech in their office!

    The best way to speak to the team is through our phone number 0330 332 6262 or email solutions@itoutcomes.com

    Remote Support – Support Features

    What’s included in our Remote Support package?

    • Unlimited telephone and email support

      We are available whenever you need assistance through several channels.

    • Unlimited remote support (servers, PCs and networks)

      No limits on how often you can request our remote support services.

    • Preventative maintenance and updates

      Prevention is better than cure, so we ensure your systems are fully up to date with the latest software and updates.

    • 24-7 monitoring in real time

      We keep an eye out in real time for any instances of system issues or malfunctions.

    • Bespoke ransomware protection

      We use the latest cyber security tools to block you from ransomware attacks.

    • Guaranteed response and resolution times

      We ensure we always meet our service level agreements to keep your systems running at their best.

    • Service Hub for clients for self-service support

      Our self service hub can be accessed from desktops, mobiles and web browsers.

    • On demand IT advice

      Advice and expert help when you need it, not just at set times!

    • Discounts for any onsite call outs

      Should you require a site visit after all, this will be at a discounted rate.

    • Discounts for any other services required

      Sometimes a little more support is needed!

    • Dedicated account manager

      An expert account manager to handle any requests and support you as you require it.

    Remote Support in numbers

    How we have helped…

    100+

    Calls resolved everyday on the spot in 10 minutes

    246

    Supported clients throughout Kent and UK Nationwide.

    680+

    Monthly Support Requests on average through our helpdesk.

    98%

    Requests closed in less than 1 hour.

    Get in touch

    At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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