Flexible IT Support Packages
Looking for Remote support? View our packages below
Need more info? Click HERE to get in touch
Ideal buy for the smaller businesses, our Remote Support package offers the user a cost effective, yet still provide customers unlimited easy remote support service, with 24-7 monitoring of your IT systems.
IT support for business when the business is smaller requires the business to keep a reserved eye on the budget at all times, but you still need to have the technology in your office to deliver. Our remote support package is the best solution for you. This remote support package terms gives you unlimited remote support for your users, covering all your computers, servers and networks; helping to resolve your computers problems instantly. We can automatically update applications on multiple computers and devices in one go controlled from our end. We have the resources to handle video, applications and any resources that you may need on your network.
Benefits of Using Remote IT
Our Remote IT package includes all the same key features and benefits as our Monitor-IT package, along with:
Remote Support Features
What’s included in our Remote Support package?
Unlimited telephone and email support
We are available whenever you need assistance through several channels.
Unlimited remote support (servers, PCs and networks)
No limits on how often you can request our remote support services.
Preventative maintenance and updates
Prevention is better than cure, so we ensure your systems are fully up to date with the latest software and updates.
24-7 monitoring in real time
We keep an eye out in real time for any instances of system issues or malfunctions.
Bespoke ransomware protection
We use the latest cyber security tools to block you from ransomware attacks.
Guaranteed response and resolution times
We ensure we always meet our service level agreements to keep your systems running at their best.
Service Hub for clients for self-service support
Our self service hub can be accessed from desktops, mobiles and web browsers.
On demand IT advice
Advice and expert help when you need it, not just at set times!
Discounts for any onsite call outs
Should you require a site visit after all, this will be at a discounted rate.
Discounts for any other services required
Sometimes a little more support is needed!
Dedicated account manager
An expert account manager to handle any requests and support you as you require it.
Remote Support in numbers
How we have helped…
Get in touch
At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.
Front Office Unicorn House
221-222 Shoreditch High Street
Chestfield Business Park,
0330 332 6262