The industry leading systems we have in place allow us to provide a mature, efficient and proactive service to you. We’ve refined them over time and now have a solid process, built in accordance with industry compliance and best practice in mind.
Our systems are designed to be transparent, responsive and complete so we can guarantee excellent customer service and prompt resolution of your ICT issues and requests. In a large percentage of cases, our Service Desk team are able to use their extensive training and experience to ensure than the entire process, right through to a fix, takes place while you are on the phone. If not, we have a rigorous process in place to resolve your request in a fast and efficient manner. Here’s an outline of how it works.