Our Technology

We’ve invested significantly in our internal systems to ensure we deliver high quality IT support and managed services, and provide a platform for our continual improvement.

Why our technology is important to you

A key differentiator between us and so many other ICT Managed Service Providers is that we strongly and genuinely believe in using technology for operational and commercial advantage and not for its own sake. This applies to our approach to clients too.

For this reason we are not afraid to invest in the best technology available, even if it may appear inconvenient or risky, or even if it requires significant financial re-investment.

The result is that we are ahead of the game and able to provide top quality service in these ways:

  • Improving your efficiency and facilitating growth for your company
  • Ensuring that you’re getting value-for-money from us in a way that is transparent and honest
  • Enabling us to provide premium quality service and fast, comprehensive response and resolution of issues
  • Allowing us to pre-empt issues and stop them before they affect your business
  • Analysing your ICT issues to identify and resolve the underlying problems
  • Minimising day-to-day disruption of your operations
  • Offering you visibility around your IT support issues, with updates and audit trails

How we use technology to benefit you?

From investments to innovations to further benefit our customers…

  • We’ve made significant investment into our technology to ensure that we manage your tickets and requests as efficiently and comprehensively as possible. Feeding this information into our KPIs we have the baseline needed for continual improvement in the service we deliver
  • We believe in re-investing to ensure we have the best toolset available
  • Where possible we use the same technology in-house as our clients so we share the same viewpoint as you
  • We consider the bigger picture and try to integrate our tools as far as is possible: the whole becomes greater than the sum of its parts
  • We have tools that let us see what is going to happen and when something isn’t quite right before it affects you
  • Our technology allows us to work to industry standards and according to best practise (ITIL, for example)

Talk to IT Outcomes

Want to speak to someone straight away? Talk to one of our
senior consultants – we are always ready to take your call!

Call 0330 332 62 62

Small
Business

5-20 PC’s? We support small, local businesses throughout Kent & UK Nationwide (remote only).

Medium
Business

25+ PC’s and multiple devices? Build your own IT support package below tailored to you.

Corporate
Business

We work with a number of corporates throughout the UK. Contact us for a full brief and presentation.

Our Technology Packages

How we have helped manage company process’…

100+

Calls resolved everyday on the spot in 10 minutes

246

Supported clients throughout Kent and UK Nationwide.

680+

Monthly Support Requests on average through our helpdesk.

98%

Requests closed in less than 1 hour.

OUR PARTNERS

 
Dell Direct Partner

Get in touch

At IT Outcomes we love to hear from our customers, whether you are new to Managed IT Services, are looking to change your existing supplier or need advice just call or email and our approachable team.

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